Service And Support

We Are Dedicated To Bring You A Better Service Experience

Excellent Service Support

Seven Days No Reason To Return

When The Corresponding Conditions Are Met, Consumers Can Apply For "Seven Days No Reason To Return Or Exchange"

Warranty

One-Year Warranty, Lifetime After-Sales Technical Maintenance, Invoice Issuance

Technical Support

The Machine Supports Secondary Development, Provides Two-Dimensional Development Source Code And Technical Support

Service and Support Policy

Pre-Sale Service

After-Sales Service

Technical Support

Pre-Sale Service

TMS Platform Suppor

Hardware customization,Software Development, Technical Consultation

learn more

01 / 03

FAQ

Category 01

Product Problem

Category 02

Oprational Problems

Category 03

Developer Documentation

Startup Problems - Unable To Turn On Device

The Printing Command Of The Bluetooth Printer Is ESC/POS Command;
Use The Serial Port Connection Of The Bluetooth Printer Through The
APP, You Can Refer To The Demo Provided By Qunsuo Company,

  • Control Panel - Power - Shutdown, Remove The Two Tick Options;
  • Control Panel - Display - Backlight, Remove The Two Tick Options.
  • If The Above Operations Still Can't Solve The Problem, You Can Call
    The After-Sales Phone 400-888-6989 Ext. 2
Learn More

Startup Problems - Unable To Turn On Device

The Printing Command Of The Bluetooth Printer Is ESC/POS Command;
Use The Serial Port Connection Of The Bluetooth Printer Through The
APP, You Can Refer To The Demo Provided By Qunsuo Company,

  • Control Panel - Power - Shutdown, Remove The Two Tick Options;
  • Control Panel - Display - Backlight, Remove The Two Tick Options.
  • If The Above Operations Still Can't Solve The Problem, You Can Call
    The After-Sales Phone 400-888-6989 Ext. 2
Learn More

Startup Problems - Unable To Turn On Device

The Printing Command Of The Bluetooth Printer Is ESC/POS Command;
Use The Serial Port Connection Of The Bluetooth Printer Through The
APP, You Can Refer To The Demo Provided By Qunsuo Company,

  • Control Panel - Power - Shutdown, Remove The Two Tick Options;
  • Control Panel - Display - Backlight, Remove The Two Tick Options.
  • If The Above Operations Still Can't Solve The Problem, You Can Call
    The After-Sales Phone 400-888-6989 Ext. 2
Learn More

Technical Support

Name

E-mail

Nation

Company

Telephone

Message

Reset