Service And Support

We Are Dedicated To Bring You A Better Service Experience

Pre-Sale Service

01

TMS Platform Suppor

Hardware customization,Software Development, Technical Consultation

02

Software Docking

Hardware Customization,Software Development, Technical Consultation

03

Hardware Support

Hardware customization,Software Development, Technical Consultation

04

UMS Platform Suppor

Hardware customization,Software Development, Technical Consultation

After-Sales Service

01

Fill out The Repair Form

02

Received Return

03

Detect Equipment Failure

04

Send Email

05

Send The Device

Contains Routine Functional Tests, Fills Out Maintenance Plans And Repairs Equipment. If It Is Man-Made Damage Within The Warranty And The Warranty Period Is
Over, We Will Call You To Verify And Confirm, Send A Quotation, You Confirm The Fault And Agree To The Quotation, And The Engineer Will Implement The
Maintenance Plan.

Relevant Precautions During Maintenance:

  • Warranty period: The warranty period for the main unit is 1 year, and the warranty period for accessories is 3 months.
  • Maintenance time limit: generally 5 working days, unless there are maintenance costs and special provisions in the contract, it will be dealt with separately.
  • Confirmation of quotation: You should sign and stamp the original email within three working days after you receive the quotation; if
  • Remittance: You will complete the payment within three working days after the quotation confirmed by signature and seal is issued.
  • Invoice: Check the billing type on the quotation, provide the billing information, and return it with the quotation.

2Contains Routine Functional Tests, Fills Out Maintenance Plans And Repairs Equipment. If It Is Man-Made Damage Within The Warranty And The Warranty Period Is
Over, We Will Call You To Verify And Confirm, Send A Quotation, You Confirm The Fault And Agree To The Quotation, And The Engineer Will Implement The
Maintenance Plan.

Relevant Precautions During Maintenance:

  • Warranty period: The warranty period for the main unit is 1 year, and the warranty period for accessories is 3 months.
  • Maintenance time limit: generally 5 working days, unless there are maintenance costs and special provisions in the contract, it will be dealt with separately.
  • Confirmation of quotation: You should sign and stamp the original email within three working days after you receive the quotation; if
  • Remittance: You will complete the payment within three working days after the quotation confirmed by signature and seal is issued.
  • Invoice: Check the billing type on the quotation, provide the billing information, and return it with the quotation.

3Contains Routine Functional Tests, Fills Out Maintenance Plans And Repairs Equipment. If It Is Man-Made Damage Within The Warranty And The Warranty Period Is
Over, We Will Call You To Verify And Confirm, Send A Quotation, You Confirm The Fault And Agree To The Quotation, And The Engineer Will Implement The
Maintenance Plan.

Relevant Precautions During Maintenance:

  • Warranty period: The warranty period for the main unit is 1 year, and the warranty period for accessories is 3 months.
  • Maintenance time limit: generally 5 working days, unless there are maintenance costs and special provisions in the contract, it will be dealt with separately.
  • Confirmation of quotation: You should sign and stamp the original email within three working days after you receive the quotation; if
  • Remittance: You will complete the payment within three working days after the quotation confirmed by signature and seal is issued.
  • Invoice: Check the billing type on the quotation, provide the billing information, and return it with the quotation.

4Contains Routine Functional Tests, Fills Out Maintenance Plans And Repairs Equipment. If It Is Man-Made Damage Within The Warranty And The Warranty Period Is
Over, We Will Call You To Verify And Confirm, Send A Quotation, You Confirm The Fault And Agree To The Quotation, And The Engineer Will Implement The
Maintenance Plan.

Relevant Precautions During Maintenance:

  • Warranty period: The warranty period for the main unit is 1 year, and the warranty period for accessories is 3 months.
  • Maintenance time limit: generally 5 working days, unless there are maintenance costs and special provisions in the contract, it will be dealt with separately.
  • Confirmation of quotation: You should sign and stamp the original email within three working days after you receive the quotation; if
  • Remittance: You will complete the payment within three working days after the quotation confirmed by signature and seal is issued.
  • Invoice: Check the billing type on the quotation, provide the billing information, and return it with the quotation.

5Contains Routine Functional Tests, Fills Out Maintenance Plans And Repairs Equipment. If It Is Man-Made Damage Within The Warranty And The Warranty Period Is
Over, We Will Call You To Verify And Confirm, Send A Quotation, You Confirm The Fault And Agree To The Quotation, And The Engineer Will Implement The
Maintenance Plan.

Relevant Precautions During Maintenance:

  • Warranty period: The warranty period for the main unit is 1 year, and the warranty period for accessories is 3 months.
  • Maintenance time limit: generally 5 working days, unless there are maintenance costs and special provisions in the contract, it will be dealt with separately.
  • Confirmation of quotation: You should sign and stamp the original email within three working days after you receive the quotation; if
  • Remittance: You will complete the payment within three working days after the quotation confirmed by signature and seal is issued.
  • Invoice: Check the billing type on the quotation, provide the billing information, and return it with the quotation.

Technical Support

Step 01

Qunsuo can provide remote phone and email support worldwide.

Step 02

Qunsuo Repair work can be provided at Qunsuo Service Centres located in different countries.

Step 03

Qunsuo Repair work can be provided at Qunsuo Service Centres located in different countries.